You can put the Business Improvement Toolbox to work straight away. Where you make the most money and where you lose the
most? Build up a prioritised list and then get focused on improvement. Here are
four ideas to get you thinking.
Processes are at the core of all good businesses
As your business evolves, so does its processes. More often than not, they become
inefficient, out of date and not fit for purpose – then you start to leach profits.
So you need to monitor and modify them on a continuous cycle of improvement.
Six Sigma and Lean are two ways of ensuring peak performance. All businesses can take advantage
of these programmes without incurring huge expense. By taking a focused and systematic
‘piecemeal’ approach it is possible to make real gains rapidly.
Businesses can’t survive without good IT systems
Your systems amass data at an incredible rate and store it in huge silos. Why
do you rarely use this expensive commodity to gain maximum value? Is it because
your employees aren’t always aware of how to extract the most useful information
from it? Correct analysis enables you to make fact-based decisions rather than
using gut feel and emotion.
Businesses need to monitor and constantly watch for change
Whether it is in your internal processes or the products you sell, you need to
be monitoring quality constantly and constantly watch for change. How many quality
control charts do you have in your organisation? Too few and you are not able
to spot critical changes; too many and they will be ignored by your staff.
Measuring process capability, establishing control charts and action plans, and
building-in quality when you are designing your products and processes will ensure
maximum customer satisfaction.
How well do you understand your customers?
What is it that really delights them about you over your competitors? What are
they saying about you? What are they really thinking about you and your products?
When was the last time that you listened to the ‘voice of the customer’ and then
made real improvements?
The Business Improvement Toolbox is the ideal way to start asking the right questions and then really listening
and taking real action. You goal is not just to do ordinary business it is to
delight your customers and gain their long-term loyalty.
Your next steps
Complete your free profile and action plan and see how the Business Improvement Toolbox can lead to more profit. When you are ready, you can speak to David Johnston
on 07774 211933 or email him on david.johnston@talktoSPS.com. Why not arrange a free on-site seminar so that you can see for yourself how
useful the Business Improvement Toolbox can be.